Help Center

We're based in Delran, New Jersey, and make custom awards for schools, leagues, businesses and organizations throughout Burlington County, South Jersey and the Philadelphia area. We also ship anywhere in the contiguous United States.

Townline has been making custom awards in South Jersey since 1977. Every order is still handled personally from our shop in Delran.

Yes. Almost everything we sell is made to order. We can add your logo, artwork, names and wording to trophies, plaques, medals, acrylic, glass, crystal, drinkware and gifts using laser engraving, glass etching and full-color UV printing. If you have something in mind that you don't see on the site, contact us and we'll work it out with you.

Yes. Exact components aren't always listed on the website, but we can usually match what you need. Contact us with a photo or description and we'll take it from there.

Yes, we engrave many customer-provided items, such as plaque plates, trophy plates and personal keepsakes. We'll inspect the item first to make sure it can be engraved safely, and customer-provided items require a signed release of liability.

Yes. Many products have built-in quantity discounts, and we offer additional pricing on larger team, school and corporate orders. Give us a call or email with your item and quantity for a quote.

Yes. If you find a verifiable lower advertised price on an identical product within 30 days of your purchase, we'll match it. Custom-designed items are compared line by line.

Monday through Friday, 9am to 5pm Eastern. We're closed on weekends, but emails sent over the weekend are answered the next business day.

Yes. Most products let you upload a logo or image at checkout, or you can email it to info@townlinetrophy.com after you order. By sending artwork, you confirm you own it or have permission to use it.

Vector files (AI, EPS, SVG or PDF) give the cleanest results. High-resolution PNG or JPG files also work. If your file needs cleanup before it will engrave or print well, we'll let you know what's involved before we start.

Yes. Minor artwork adjustments and simple logos are free. More involved logo redesigns or new artwork may carry a design fee, and we'll always quote it before doing the work.

Yes. For custom orders we send a digital proof showing your layout and wording. You can approve it online or request changes, and production starts once the proof is approved.

Yes. Many teams and schools order before the season ends and send winners' names once they're decided. Just let us know when you order, and we'll finish engraving once we have the final list.

Yes. We engrave additional plates for perpetual plaques year after year, including plaques purchased elsewhere. Send us the plaque details or a photo of an existing plate so we can match the size and style.

You can order directly on our website, by email at info@townlinetrophy.com, or by phone at 856-389-4092. Larger or fully custom orders are often easiest to start with a quick call or email.

Most orders are produced in 2 to 5 business days after you approve your proof, plus shipping time if you've selected shipping. Larger orders can take longer, so we recommend allowing about two weeks before your event or deadline.

Often, yes, depending on the item and our current schedule. Contact us before ordering with your date and we'll tell you honestly whether it's doable. Rush fees may apply. Expedited shipping options are also available at checkout.

Yes, as long as your order hasn't entered production. Reply to your proof or contact us as soon as possible with the change.

If your order hasn't entered production, we'll cancel it and issue a full refund. Orders already in production or shipped fall under our return policy, and a restocking fee may apply to materials already ordered.

We accept Visa, Mastercard, American Express, Discover, Diners Club and Shop Pay through our secure checkout.

Yes. Schools, districts, government agencies and organizations can order with a purchase order or invoice. Email info@townlinetrophy.com to set it up. A PO number is required before production begins.

Yes. If you're ordering for a school, government agency or other tax-exempt organization, email your tax exemption certificate to accounting@townlinetrophy.com and we'll apply it to your order.

Yes. All online payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card number.

Yes. Orders over $199 ship free with economy or standard shipping within the contiguous United States (excluding Alaska and Hawaii). Expedited options are available at checkout.

Yes. Choose local pickup at checkout and we'll let you know when your order is ready to pick up in Delran, NJ.

We ship with UPS and USPS. Your checkout shows each available option and its expected delivery date. For time-sensitive events, we suggest a method that gives you a day or two of cushion.

Once your order ships, you'll receive an email with a tracking number and a link to follow your package.

We ship to APO/FPO addresses and US territories via USPS Priority Mail. P.O. boxes can add up to 10 business days, so a street address is best. We don't currently ship internationally.

If your order arrives damaged, flawed or not as pictured, let us know and we'll replace it or issue a full refund.

Contact us within 7 days of delivery with a photo of the damage, and we'll send a replacement at no cost to you.

Personalized items such as engraved crystal, glass, acrylic, medals and most plaques can't be returned because they can't be reused. Most non-personalized trophies and medals can be returned within 30 days in resalable condition. See our policies for full details.