Our General Policies
General
Satisfaction Guarantee
At Townline Trophy & Design, we understand how important these products are. We take pride in our work and want you to be absolutely thrilled with your purchase. If, for any reason, your product arrives damaged, flawed, or not as pictured, please let us know. We'll promptly replace it or issue a full refund.
Paying With a Purchase Order
To order with an invoice or purchase order, please contact us at info@townlinetrophy.com. Purchase order numbers are required before production can begin.
Tax Exemptions
We welcome orders from tax-exempt organizations! If you are ordering on behalf of a school, government agency, or other tax-exempt entity, please email us your tax exemption status to accounting@townlinetrophy.com.
Price Guarantee:
Townline Trophy & Design offers a price matching guarantee. If you find a verifiable lower advertised price for an identical product within 30 days of your purchase, we will match that price. Proof of the lower price is required. For custom-designed items, a detailed price comparison will be conducted. Prices are subject to change without notice, and the company reserves the right to correct pricing errors and cancel or refund orders placed at incorrect prices.
Bulk Discounts:
We offer bulk discounts on many of our products. Discounts can vary per product, just give us a call to discuss bulk pricing on a specific product or products.
Damage Policy:
Your satisfaction is important to us. If your order arrives damaged or broken, please let us know within 7 days of receiving it. We'll promptly send a replacement at no cost to you, or we can discuss other suitable options.
Cancellations:
At Townline Trophy & Design, we understand that plans can change. If your order hasn't entered production, we'll gladly cancel it and issue a full refund. For orders already in production or shipped, please consult our Return Policy for information on returns and refunds. A restocking fee may apply to any product/material that has been ordered.
Returns
While our shipments typically arrive in perfect condition, we understand you may occasionally need to return an item. Please note that we cannot accept returns on personalized items like crystal, glass, acrylic, engraved medals, and most plaques, as these cannot be reused. However, most trophies and medals are returnable within 30 days of receipt. To initiate a return, please complete our Merchandise Return Form and include it with your package. Once we receive the returned items in resalable condition, we'll process your refund, which may take 3-5 business days to reflect in your account.
Please note that shipping costs are non-refundable, and you are responsible for return shipping expenses.
For any questions regarding returns or refunds, please contact us.
Shipping/Local Delivery
Enjoy FREE economy and standard shipping on orders over $200 within the contiguous United States (excluding Alaska and Hawaii). Local Delivery up to 10 miles from Delran, NJ on orders over $200. For faster delivery, expedited options are available and priced based on package size, weight, and distance from our location in Delran, NJ.
During checkout, after confirming your address, you'll see all available shipping choices and their guaranteed delivery dates. Keep in mind that order changes or proof requests may affect these dates.
We partner with UPS and USPS and rely on their delivery guarantees to ensure your package arrives by 11:00 pm on the promised date, barring any weather-related delays. For time-sensitive events, we suggest choosing a shipping method that provides a buffer of a day or two.
Important: To ensure timely delivery, please avoid using P.O. Boxes in your shipping address. If a P.O. Box is unavoidable, please allow up to 10 business days for transit.
Shipping to APO/FPO/US Territories:
We gladly ship to APO addresses and US Territories using USPS Priority Mail. For military base orders, please select the appropriate armed forces designation from the state dropdown menu. Please note that ground shipping times may increase during peak holiday seasons.
International Shipping
We do not offer international shipping services
Artwork
Almost all products at Townline Trophy & Design are made to order, and many let you upload your own artwork, logos, or images. When you upload an image, you're confirming that you own the rights to it or have permission to reproduce it on our products. Any uploaded image or artwork we create for you may be used by Townline Trophy & Design for marketing and advertising. Rest assured, we will never sell or reproduce your artwork, logos, or images without your permission.
Artwork and Design Services:
Need help making your awards, gifts, and apparel look their best? We offer design services for those who don't have a professional logo. While our website prices assume you'll provide print-ready artwork, we're happy to make minor adjustments and create simple logos for free. More complex logo redesigns or creations may require a design fee.
Privacy
Please review our Privacy Policy for more information
Terms Of Service
Please review our Terms of Service for more information
